Refund, Returns and Exchange Policy

Return Policy

Noamani Perfume allows returns of the product with a full refund of the paid amount as per the following policy*

  • Only wrongly/damaged shipped/delivered products will be accepted for return and full refund.
  • The customer needs to raise a return case through the return option or by generating a support ticket from the contact us panel within 2 working days from the date of delivery by selecting ‘Received Wrong Item’ / ‘Received Damaged Item’ option in the reason for return.
  • In the Case of Customised Printed Productsreturns will only be accepted in wrong printing/Damaged product/wrong size shipped/ wrong color shipped.
  • Only those products will be accepted for return which is received by us within 10 working days after we agree to return.
  • Customers will require to provide proper evidence of wrongly/damaged delivered product(s) and Noamani Perfume retains the rights to examine whether the product(s) should be returned or not.
  • The products Which are marked as “Non-Returnable”, Those products are not accepted for any kind of refund/return/replacement. Those products will not be accepted for return/refund/exchange requests. Those products will only be accepted if they are received damaged and valid proof of damage will be asked which is described below.
  • Noamani Perfume Advises you that while unboxing your product kindly record a short video of that, as it will be used as evidence of a damaged product or wrong product.
  • If eligible, the customer may request a complete refund or reship the ordered product which will be subject to the stock availability at that time.
  • Noamani Perfume will bear the shipping charges for the eligible returned/reshipped products. If the product’s stock is unavailable then a request for a full refund will be initiated and the same shall be informed to the customer through a registered email.

Exchange Policy

Noamani Perfume allows the exchange of the delivered product(s) as per the following policy*

  • Only defective/damaged products will be accepted for exchange/refund.
  • The customer needs to raise a return case through the refund option within 2 working days from the date of delivery by selecting ‘Dead On Arrival/Faulty’ option in the reason for return.
  • Only those products will be eligible for exchange which are received by us within 10 working days after we agree to exchange.
  • In the Case of Customised Printed Productsexchange will only be accepted in wrong printing/Damaged product/wrong size shipped/ wrong color shipped.
  • Customers will require to provide proper evidence of delivering defective/ damaged products and Noamani Perfume retains the rights to examine whether the products are eligible for exchange or not.
  • If eligible, Noamani Perfume will reship the same product to the same customer’s address, no refund will be issued in this case. In this case, Noamani Perfume will bear all shipping charges.
  • In case of unavailability of the ordered products, the customer may either request other available products of the same value or a full refund or can wait for the stock availability of the same product.
  • In case the returned products are not defective/damaged or not eligible for exchange then the customer will be informed about the same and the same product will be reshipped to the shipping address of the order. The customer will have to bear all the shipping charges in this case. 

Cancelling Order Policy

Noamani Perfume allows the cancellation of an order before dispatching the product(s) as per the following policy*

  • In the event, an order is successfully placed and the customer wishes to cancel, a cancel request should be initiated by sending an email to  orderinfo@Noamani.com within time as per the following schedule-
Order placed time slotOrder cancel request timeslotRemarks
06:01-12:00 (6am to 12noon)06:01-14:00 (6am to 2pm)
12:01-16:00 (12noon to 4pm)12:01-18:00 (12noon to 6pm)
16:01-20:00 (4pm to 8pm)14:01-22:00 (2pm to 10pm)
20:01-06:00 (8pm to 6am)20:01-08:00 (8pm to 8am)

Order cancellation requests will be accepted only if the product has not been dispatched until receiving canceling email requests.

In the Case of Customised Printed ProductsCancellation requests will only be accepted if the product is not printed yet which is approximately 4 hours after placing an order, once the product is printed we will be unable to accept the cancellation request.

*The customer should use only support@noamani.com email id for any query related to Return/Refund/Exchange/Cancelling orders. Noamani Perfume will not be responsible for any loss due to coupon/gift voucher used in order, such amount will not be compensated in case of full refund is made.

About

Help

Our Mailing Address

J-19/C, Street No 4,

Abul Fazal Enclave,

New Delhi – 110025,

India

International Address

Univolts General Trading FZCO

DDP, BUIDING A2, DUBAI SILICON OASIS, U.A.E

info@univoltsgulf.com

Tel :- +97144580920

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